1.1. Service availability

By placing an order on www.btuparts.es you ensure that you are over 18 years old.

The products offered are distributed in Spain, (Iberian Peninsula and Balearic Islands) and available to sell to the following countries: European Union countries, Australia, Canada, Gibraltar, Iceland, Monaco, New Zealand, Norway, San Marino, Switzerland and United States. For orders to the Canary Islands, Ceuta and Melilla, please consult info@btuparts.es

Individuals residing outside these locations may only benefit from the online purchase service of this Website when the order's shipping address is in one of the aforementioned territories.


1.2. Purchase Guarantees

Each product is accompanied by the following data:

Article name

Image / s of the article

Description of the article


Price (in the corresponding currency)

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

In the same way, www.btuparts.com makes the necessary efforts so that the information contained in the Website is complete, truthful and correct. If there is an error in any data, BTU AUTO PARTS will proceed to its immediate correction.


1.3. Purchase procedure

1. The items you wish to purchase must be selected and added to the shopping bag by clicking on the corresponding icon.

2. The shopping bag will contain the reference of the selected item, its NAME and price, in the corresponding currency (taxes included). The expressed price contains the transport included.

3. To make the purchase, the user's personal data will be required, which will be incorporated into our database in order to process the order and facilitate the making of new purchases through the Website. Personal data provided by users will be treated in accordance with the provisions of our Privacy Policy (link). The user can access, at all times, the personal data provided and the information of the orders placed. BTU AUTO PARTS reminds users that personal data must be accurately indicated to avoid confusion or incidents in the delivery of the item (s) purchased.

4. Once the purchase order is completed, and before confirming it, a summary of the order will be presented to the user identifying the item purchased, its total price (transport and taxes included) with each item broken down, and the data of sending the order, so that the user confirms the same by clicking on the button with the expression 'Confirm payment'.

Purchases may be paid by credit or debit card (Visa, Visa Electron, MasterCard and AMEX). Other forms of payment will not be accepted except those specifically provided for in these conditions of sale. For payments by credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial entity, once it has been verified that the data communicated by the user is correct .

Confirmed the transaction, the order number will be communicated through the Website itself so that the user can, at all times and from the computer, track it.

Likewise, an automatic email of order confirmation will be sent to the address indicated by the user with a description of the order and the personal data provided to acknowledge receipt thereof. Failure to receive this message may be due to a temporary communication problem in the network or a typing error in the email address provided. In both cases, BTU AUTO PARTS recommends the user to contact Customer Service. In the same way, the user will be confirmed by email that the product has been sent.


1.4. Product Availability

All orders are subject to product availability. If at the time of issuance of the order we detect that there is no stock in our stores of any of the products included in it, BTU AUTO PARTS will attempt to locate the item. If not possible, the customer will be notified immediately. In addition, the amount of the item charged and not sent will be paid in the following days to the customer, by the same means of payment used in the purchase.


1.5. Right not to accept an order

BTU AUTO PARTS may cancel any order or not accept a confirmed order for the following reasons:

1. In case of a technical error and / or a typographical error in the prices or in the rest of the data of the products contained in the Web Page when the order was placed.

2. Due to lack of availability as described in section 1.4.

3. When security systems indicate that the order can be fraudulent.

4. There are reasons that indicate that the user is a minor.

5. BTU AUTO PARTS could not deliver the order to the address provided.

BTU AUTO PARTS will fully reimburse the amounts that have been paid.


1.1. Payment and currency

The prices on this Website are shown in Euros.

1.2. Value Added Tax

In accordance with the Value Added Tax Law, BTU AUTO PARTS is obliged to pass on this tax, at the rate in force at all times, to all products delivered in Spain, except the Canary Islands, Ceuta and Melilla.

In the deliveries made in the Canary Islands, Ceuta and Melilla, the corresponding taxes and arbitrations will be applied in accordance with the regulations in force in each of these territories.


1.3. Payment Methods

BTU AUTO PARTS will only accept payments made by credit or debit card (Visa, Visa Electron, MasterCard or AMEX and PayPal.

· Payment by credit or debit card

BTU AUTO PARTS accepts payment for purchases made through its Website with the following credit or debit cards: Visa, Visa Electron, MasterCard and American Express.

In the event that the payment method chosen by the user is credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial entity, once it has been verified that the data communicated are correct.


1.4 Payment security

In order to give maximum security to the payment system, BTU AUTO PARTS uses secure payment systems from leading financial entities in electronic commerce. In this sense, confidential payment data is transmitted directly and in an encrypted form (SSL) to the corresponding financial entity. For the payment with Visa, MasterCard and American Express cards, BTU AUTO PARTS only accepts CES (Secure Electronic Commerce) transactions with the international 3D Secure protocol distinguished by the Verified by Visa, MasterCard SecureCode and American Express Safekey. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, it will connect with the issuing bank of the bank, which will request that you authorize the operation through a personal authentication code. The operation will only be carried out if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.

As a complementary measure to the 'Secure Payment' system and with the objective of collaborating in the prevention of fraud through the Internet, BTU AUTO PARTS reserves the right to verify the personal data provided by the client as well as to adopt the measures it deems appropriate. (including the cancellation of the order) so that the merchandise purchased is delivered in accordance with the information contained in the order.


1.1. Conditions of changes and / or returns

If once the purchase is received, the customer is not satisfied, BTU AUTO PARTS allows you to return the items purchased within fifteen (15) days, counting from the date of receipt, as long as the object has not been used or damaged. Thus, BTU AUTO PARTS cannot accept changes or returns of used or damaged objects (as long as it is not a tare).

Any return of purchased items must be carefully packaged and include the delivery note or the duly completed return note.

In case of not having said delivery note at the time of making the change or return, the return note can be downloaded by accessing the order detail page in the My purchases section.


1.2. Changes and / or returns

The return of products purchased on this Website may be made by ordinary mail, to the following address:

[•] info@btuparts.es

BTU AUTO PARTS advises sending the return by certified mail or with acknowledgment of receipt.

The shipping costs of the products, which you wish to change or return by mail will be borne by the customer and in no case BTU AUTO PARTS will accept returns sent due.


1.3. Refunds

Once the products are received, BTU AUTO PARTS will verify that they are in good condition and will proceed to refund the amount in the same payment method used in the purchase in case of return.

The term for the reimbursement can range from 3 to 12 working days from the moment the return is received at the BTU AUTO PARTS stores. Once the status of the returned items has been verified, the customer will be informed via email.

In case of exercising the right of withdrawal of the order, the maximum term for the return of the amount paid by the consumer for the products will be 14 calendar days from the withdrawal.

Payment of returned items will always be made in the same form of payment used in the purchase.

In the event that BTU AUTO PARTS has mistakenly sent an item other than the one requested or that the quality of the item sent is not adequate, BTU AUTO PARTS, once the error or defect has been verified, will pay the amount of the returned item and the Shipping costs. In the event that an order with error or tare is returned by regular postal mail, BTU AUTO PARTS will make the payment corresponding to the return transport as long as the customer includes the proof of the return costs in the package. Transportation reimbursement will be made after the items.

To make the payment of orders paid by bank transfer, the customer must indicate to BTU AUTO PARTS an IBAN code so that the corresponding amount can be paid. The IBAN code must belong to a bank in the country to which the order is sent.





Deliveries of 2 to 3 working days from the receipt of the purchase for shipments by parcel. In the case of large orders (greater than 2m or palletized), the term will be 5 working days. In this second case it is important to notify that the delivery address must have means for downloading. The amount of postage will be indicated at the time of purchase.


Deliveries in 5 business days or 10 business days in case of large volumes.The amount of postage will be indicated at the time of purchase.


Deliveries in 5 business days or 10 business days depending on the courier.The amount of postage will be indicated at the time of purchase.


Deliveries in 5 business days or 15 business days depending on the courier.The amount of postage will be indicated at the time of purchase.


Deliveries in 5 business days or 15 business days depending on the courier.The amount of postage will be indicated at the time of purchase.